THE SKILLSETS

WHAT IS A SKILLSET?

An employee skillset is the collection of practical abilities a person has learned so they can perform their job well.

MINDSET vs SKILLSET

Mindset = How an employee thinks
Skillset = Allows an employee to do what he does

THE MINDSET COMES FIRST

In the Art of Chauffeuring, we first teach chauffeurs that the secret to their success is the MINDSET OF A SERVANT.  Serving a client is not beneath them. It is an honorable thing. Then we teach them the skillsets needed to reach excellence. Think of it like the MINDSET is the why. The skillset is the who, where, when, what and how.

COMPARISON

Mindset is the desire to serve. Skillset is knowing how to serve.

SECTION 1 - PERSONAL ITEMS

1.  Business Card

2.  Digital Photo

3.  Cleaning Kit

4.  Commercial Grade GPS

5.  Umbrella

6.  Vacuum

7.  Briefcase

8.  Cooler

9.  Tailgating Items

SECTION 2 - DRESS CODE

1.  Rain Apparel

2.  Winter Apparel

3.  Surviving Hot Days

4.  Wedding Apparel

5.  Bus Driver Apparel

SECTION 3 - PRE TRIP

1.  Being on Standby

2.  Communicating Availability

3.  Being Knowledgeable

4.  Reviewing Itinerary

5.  Route Planning 

6.  Parking

7.  Client Communication

8.  Proper Sleep

SECTION 4 – VEHICLE FAMILIARITY

1.  Vehicle Controls and Operations

2.  Passenger Comfort & Entertainment

3.  Safety & Emergency Equipment

4.  Limousine & Party Bus Features

5.  Mechanical & Pre trip Familiarity

SECTION 5 - PRE DEPARTURE

1.  Pre Trip Safety Inspection

2.  Pre Trip Damage Inspection

3.  Pre Trip Departure Checklist

4.  All Systems GO

SECTION 6 - ARRIVING YOUR PICKUP

1.  Positioning Your Vehicle

2.  Timeliness

3.  First Impression

4.  Introduction

5.  Helping Your Client 

6.  Thorough Communication

7.  Reviewing Vehicle Operation

8.  Restroom Stops

9.  Passenger Safety Communication

10.  Communicating Company Rules

11.  Gaining Their Respect

SECTION 7 - DURING THE JOB

1.  The Perfect Ride

2.  Listening To The Clients Need

3.  Think SAFETY Throughout The Job

4.  Keeping The Vehicle Clean

5.  Keeping The Peace

6.  VIP Protection

7.  Constant Assistance

8.  Constant Preparing & Planning

SECTION 8 – WEDDINGS

1.  Arriving Church

2.  Red C

3.  Brides Dress

4.  Champagne Toast

SECTION 9 – CHAUFFEURING MINORS

1.  Communication: Parents

2.  High Alert

3.  High Security

4.  Extra Planning

5.  Awareness

SECTION 10 - NIGHT CLUBS

1.  Working With Nightclub Staff

2.  Assisting VIP

SECTION 11 - ARRIVING YOUR FINAL DROP OFF

1.  Looking For Damage/ Lost Items 

2.  Overtime Fees

3.  Cleaning The Interior 

SECTION 12 – RETURNING YOUR LIMO

1.  Cleanliness

2.  Photos/ Videos

3.  Shutting down the vehicle